Due to the unique and custom nature of our mosaic creations, we do not accept returns for these items. Each mosaic is individually handcrafted according to your specific size, design, and material preferences, making it a truly one-of-a-kind piece. As a result, these pieces are non-returnable and non-refundable.
We understand that purchasing a custom-made item can be a big decision, and we want to ensure you are completely satisfied with your mosaic.
To help you make an informed choice, we encourage you to:
We will show you of your design before production begins. This allows you to review the final layout and make any necessary adjustments.
Carefully review the product size and design. We provide detailed information and visuals to help you visualize the finished piece.
Communicate clearly with our team about your desired design and expectations. We are happy to answer any questions you may have and provide design advice to ensure your mosaic meets your vision.
We strive to create high-quality mosaics that exceed your expectations. However, if you have any concerns about your custom mosaic after receiving it, please contact us immediately.
We will do our best to resolve any issues and ensure your satisfaction.